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All orders will usually be shipped within 7 working days. Wherever possible items will be shipped as one package. Overseas deliveries outside the UK are sent via registered post or by courier. Delivery time is dependent on the service but generally is delivered within 5 working days from dispatch.
All products are guaranteed.
You have the right to cancel an within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days. If any items are unfit for purpose or faulty please contact us within 28 days for refund or replacements.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them. All products must be returned unused, in their original packaging, in a saleable condition with the tags still attached (if applicable) along with the invoice to:
The Adjustable Bed Linen Company Ltd
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. Cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 28 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.(4) Items that are not faulty.
In the unlikely event that you receive damaged goods, please notify us in writing by email within 7 days of receipt and goods will be re-dispatched on return of faulty items. Customers must be aware that The Adjustable Bed Linen Company Ltd cannot be held liable if goods are received in a damaged condition from the courier/postal service if the items were dispatched in a saleable condition. If items are received in a damaged condition customers are advised that they must refuse delivery or sign for the goods as 'damaged' for insurance purposes.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
Returns from outside the UK:
Only on the occasion of receiving faulty goods, The Adjustable Bed Linen Company Ltd will refund the recipient with the cost of returning the item via their local post office up to a maximum cost of GB £10.00. (A receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. This returns policy does not affect your legal and statutory rights.